Key Responsibilities
Operational Management
- Oversee the daily operations of the Allied Health clinic and rehabilitation services.
- Ensure smooth scheduling, clinical workflow, and administrative support across all service areas.
- Manage premises, facilities, supplies, and vendor relationships.
- Ensure appropriate equipment, consumables, and assistive technologies are available and maintained.
- Liaise with Operations & Compliance Manager to develop and monitor KPIs for service delivery, utilisation, and patient satisfaction.
Staff Leadership and HR Management
- Supervise and support administrative and reception staff.
- Assist in recruitment, onboarding, training, and performance reviews for clinical and non-clinical staff.
- Facilitate staff meetings, team development, and professional development programs.
- Promote a positive workplace culture, prioritising teamwork, safety, and client-centered care
Client Experience & Service Delivery
- Ensure an excellent client experience from intake to discharge.
- Manage feedback, complaints, and resolution processes professionally.
- Support the development and monitoring of care pathways and client outcomes.
- Ensure inclusive, culturally sensitive, and trauma-informed service practices.
- Ensure compliance with NDIS Practice Standards, Medicare and SIRA billing rules, and privacy legislation (including the Privacy Act and the NDIS Code of Conduct).
- Maintain and improve clinical governance policies and procedures.
- Support accreditation processes and continuous quality improvement initiatives.
- Implement risk management strategies and incident reporting processes.
Finance & Business Development
- Manage day-to-day billing, invoicing, and reconciliation processes across funding streams (NDIS, Medicare, SIRA, etc.).
- Liaise with Operations & Compliance Manager to monitor budgets, expenses, and financial targets.
- Assist in developing marketing, referral partnerships, and community engagement strategies
- Generate reports for senior management on financial, operational, and strategic performance.
Essential Criteria
- Proven experience in a leadership or management role in a healthcare or allied health setting.
- Strong understanding of the NDIS, Medicare, SIRA, and private health funding mechanisms.
- Excellent communication, interpersonal, and conflict resolution skills
- Strong organisational and multitasking skills.
- Proficiency in practice management systems (e.g., Cliniko, Nookal, Halaxy, or similar).
- Sound knowledge of healthcare privacy laws, accreditation standards, and WHS regulations.
Personal Attributes
- Leadership presence with a collaborative, solution-focused mindset.
- High emotional intelligence and a passion for improving people’s lives.
- Ability to work in a dynamic environment and adapt to change.
Location
Kingswood, NSW
Employment Type
: Permanent Full-time
Salary Range
: $80,000 - $85,000
Start Date: 1st August, 2025
Application Closing Date: 22nd July, 2025
